Terms & Conditions
TERMS & CONDITIONS
German Military Modelling is a trading division of CB&L(2014) Ltd.
These terms and conditions below will not affect your statutory rights which will take preference if these conditions are found to unreasonably restrict any statutory right. In all cases of dispute the law of England and Wales shall apply to all contracts.
Making a purchase:
We have tried to make this a simple as possible. Just browse the shop catalogue, click on the 'add to basket' icon and the item will be added to your online shopping basket ready for 'Checkout'. Where there are additional optional items linked to a particular item these are shown below the main item. Additionally, these items can be separately selected via the 'Sort By Manufacturer' link on the main shop page.
On 'Checkout' you will be asked for your delivery address details we need to complete your order. All secure payments are made to 'PayPal' (r) and are subject to their Terms & Conditions. We do not receive your financial information.
All prices are shown in GBP Sterling (£) and include UK VAT at the current rate of 20%. This rate applies to all orders dispatched to countries within the European Union (EC).
For deliveries to countries outside the EC, VAT will be deducted from the purchase amount. Please note: Local Import and Purchase taxes may be applied to your order at the point of import. The recipient is responsible for the payment of these charges.
VAT, Import Duty & Customs Charges
GMM prices include VAT (Value Added Tax) at the current United Kingdom rate of 20%. VAT is payable by residents of all European Union countries, excepting where UK Customs & Excise permit exemptions from VAT.
Customers residing outside of the EU and in locations were exemption is pemitted will have the VAT payment deducted from their order, or refunded if this is charged by default.
GMM prices do not include customs or import duty, customs clearance charges or any local taxation levied on a shipment after delivery to your country. You will be liable for settlement of any of these charges to the authorities in your own country. Some countries require that we supply a customer ID or tax number as a condition of accepting the shipment. In such cases we will not ship orders unless the information required by the customs services is made available.
GMM will always declare a fair and true value on the contents of the packages shipped and shall under no circumstances be liable for any charges made by the authorities or officials of the destination country, nor for any consequential loss or inconvenience resulting from the action of the authorities of your country.
Pre-Order / Special Order / Out-of-Stock Items:
We can accept orders for 'Pre-Release' items. When we are notified of forthcoming releases, these are added to the online catalogue, Your order will be held on a first come, first served basis dependant on the stocks allocated to GMM by the manufacturer / distributor. You will not be charged until the item is ready for dispatch.
We aim to fulfill orders from our stock holding and are dispatched with 72 hours of receipt of order. In exceptional circumstances we may experience a temporary 'stock outage'. Should this occur, we will advise you via email to the address supplied with the option to cancel the order and receive a refund via 'PayPal', or place the order on 'hold' until stocks are received. We work closely with all our suppliers to keep any delays to a minimum and can usually be supplied within 10 days.
Some items may be dispatched to you directly from the manufacturer due to their trading terms. Where this applies we will advise you that this is the case. Delivery times are 'estimates' only. Please see the 'Special Delivery' section of that item in the catalogue.
Commission Builds - On request we can supply any kit ready-made to your personal requirements. After placing your order we will contact you directly to discus your preferred options and an estimated delivery date.
Limitation of Liability:
GMM liability to you in case of loss, damage, or failure of supply for any order shall be limited to the total payment made by you for your order, plus any costs incurred by you for the return of products where apprpriate under the distance selling regulations. GMM shall have no liability for consequential cost or loss arising from products not being supplied or being received in a damaged condition, or for products supplied from other retailers.
2nd Class UK parcel postage is included for all orders upto 2kg.
Orders over 2kg are deliverd by courier service and are calculated at checkout dependant on weight and package size.
Additional selections are offered at an increased cost for 'Next Day', 'Signed', 'Tracked' and 1st Class Parcel Post.
Delivery Problems, Right of Cancellation & Returns Policy:
All orders are dispatched with a GMM packing note. Before dispatch we check each item is 'as new' state from the manufacturer and should reach you in perfect condition. Orders dispatched from our own warehouse are photographed and recorded on our database.
Please check that any package received is in good external condition and refuse any package which is presented for signature in an obviously damaged state. Please check that the items shown on the packing note are contained in the package received as soon as possible after delivery.
In the first instance please contact us as quickly as possible via email, and at the latest within 7 days of receiving the product to advise us of any issues arising. We can arrange to repair, replace, exchange or refund a newly delivered product if it is not satisfactory for any reason.
If you require to return a defective product please contact us first so that we will be aware of the difficulty and can make arrangements to reserve or obtain a replacement.
Products which are faulty due to manufacturing defect or damage occurring prior to delivery can be replaced or your purchase can be refunded. If we cannot supply a replacement product we will repair the product where this is practical.
We do not offer a refund or replacement for parts which have been damaged due to use or mis-use where there is no evidence that the damage has resulted from a pre-existing fault.
Returned items to us should be sent by the cheapest rate with signature required. Your local post office will be able to advise on the best rate available for this. If you have difficulty arranging return, or a high cost is incurred please contact us to arrange for the item to be collected by courier. Please include a covering letter stating your order number, name, address and request for action required regarding the returned items such that our returns department can deal with your order as quickly as possible.
You will need to pay for the return postage cost. Where a model is found to be defective under the terms of warranty the cost of return postage will be refunded to you. We can arrange collection by courier of large and bulky items, the costs of this will be deducted from any refund due.
In all cases our maximum possible refund payment shall be the total order payment made by yourself plus the cost of return postage incurred up to a maximum of the Royal Mail Standard Parcel rate plus any additional signature recording charge. We do not refund payment for any additional services (eg. Special delivery or insurance premiums) unless such service and cost has been specifically agreed with us in advance. No payment or refund will be made for, but not limited to, disappointment, time lost or any consequential loss of any form whatsoever.
Rights of Cancellation:
You are able to cancel the contract of supply for any reason during the time prior to shipment and for 7 days following delivery of your products.
Please be aware that you are required to take all reasonable measures to ensure that products are stored appropriately and safely and ensure that no further damage occurs to the model or product while it is in your possession or care.
Limitation of Right of Cancellation:
The Distance Selling Regulations Right of Cancellation is intended to allow you, the customer, adequate time to examine a product after it has been delivered and before accepting the product. This replaces your ability in a retail shop to examine goods before committing yourself to purchase the item you have been shown. You may open external packaging and examine the contents, please retain all retail packaging as this will be needed if you wish to return the product. Due to the nature of some products there are some limitations on the right of cancellation:-
Specially Ordered or Commissioned Items:-
Specially ordered or commissioned products may be subject to a limitation to your rights of cancellation or refund payable. We will endeavour to limit the loss to yourself where items can be offered for sale, however we reserve the right to require payment of costs incurred prior to cancellation which we cannot recover.
It is reasonable to believe that you have accepted the product before you have commenced to construct it. You may open sealed packages (eg. Bags) to verify that all parts are present, however if you wish to cancel self-assembly products these must be received back as delivered, ie. unassembled.
Self-assembly model kits where assembly has been started will not be accepted under cancellation.
Your rights to expect goods to be as described, of appropriate quality and guaranteed against manufacturing defects are not affected.
Please be aware that this guarantee covers you against manufacturing faults or defects. Accidental damage is not covered by warranty and models showing evidence of crash damage will not be accepted for cancellation and refund. These models will be repaired, such repairs may be charged to you before the model is returned.
Returning Items Cancelled After Delivery:
Items which have been received and rejected by yourself should be returned to us complete with the retail packaging and all accessories supplied, including any accessories supplied by GMM free of charge as part of a bundle or promotion.
The law places upon you the obligation to take due care in the storage and packaging of products you wish to cancel or return.
Please return items to us as per the details in the returns policy above together with a covering letter containing your name, address, order reference and requested action.
Upon receipt any returned items will be examined to determine the condition and any use which has been made of the product prior to any refund being processed.
In the event of an item returned which has been used and cannot be considered to be in as supplied condition, GMM reserves the right to make a deduction from the refund to cover any loss incurred.
GMM will refund your payment for the items returned plus your postage costs for returning the products promptly upon receipt of the returned items.
In all cases our maximum refund liability shall be the total payment made by yourself for the returned products plus the cost of return postage incurred up to a maximum of the Royal Mail Standard Parcel rate plus any additional signature recording charge.
We do not refund payment for any additional services (eg. Special delivery or insurance premiums) unless such service and cost has been specifically agreed with us in advance.
GMM reserves the right to decline to supply further goods or services to customers who have previously cancelled orders for commissioned products without good reason, or to require pre-payment of a non-refundable deposit before commencing work on any subsequent commissioned or specially ordered product.